Delivery & Postage
New SIM purchased may take up to 5 working days to deliver. We will send your SIM card via post, free of postage charge. Delivery address must be the same as the Billing address – i.e. the address your credit/debit card is registered to.
Your inclusive allowance can be used to make:
calls to standard UK landlines ( numbers starting 01,02,03 only)
calls to standard UK mobile numbers
Text message to standard UK mobile numbers; and
Mobile data usage in UK.
Non-inclusive usage includes
Calls to premium, non- geographic UK & international numbers;
International Standard Roaming; and
International Text message.
If you are travelling to any of the country, you will be charged at a Standard International Roaming rate.
There is no upfront fees apply for the SIM only deals. You will only be charged for the tariff you have chosen at the beginning of each billing cycle.
Top up or Payment
You may need to top up or make a payment using a debit/credit card in order to make calls, text & data usage out of your plan inclusive allowance, Premium & non- geographic number calls, calls & text message to international numbers or Standard International Roaming.
Lycamobile Airtime Advance
If you reach the limit of your prepaid allowance, (eg: international calls and calls to premium numbers) you may Top Up as usual and/ or use your Lycamobile Airtime Advance credit up to the amount allocated for your particular bundle (the amount of the Lycamobile Airtime Advance is subject to change) on condition that you pay for that Lycamobile Airtime Advanced at the beginning of the next billing cycle.
If you've reached the limit of your Lycamobile Airtime Advance and have therefore used up all of your monthly allowance and Lycamobile Airtime Advance, then you can still enjoy further services by Top Up. Even if you do not Top Up, you'll still be able to enjoy receiving calls and texts.
If a Lycamobile Airtime Advance is taken, it is provided on condition that it is paid for fully at the beginning of the next billing cycle.
Your tariff plan charge will be deducted at the beginning of each billing cycle. Recurring monthly bill Payment will be taken from the debit/credit card used to make the first payment. Payments for the other usage can be made using Debit/Credit card. The name and the address of the card holder should be same as the registered account holder.
If you change your name, address telephone number or payment details or there are any other changes to your bank account which may affect your payment of the charges you must let us know.
In the event that payment cannot be taken on the due date, further attempts will be made from the same payment details, until it is taken.
Each billing period comprises of a 30 days billing cycle. If you are an existing customer your billing will start from the day of purchase of a plan. For new customers the billing cycle of 30 days will begin from the day of SIM activation.
Payment for the Lycamobile Airtime Advance will be taken at the beginning of the next billing cycle following the Lycamobile Airtime Advance in any month.
The price shown requires you to use e-billing. For monthly price with paper bill add £1.00.
If you decide not to continue with your chosen plan, you need to give us a notice by calling our customer service before expiry of that plan. You will still be required to pay for one more month before the plan is cancelled.