If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock
Where can I buy a Lycamobile SIM or Top-up My Balance?
You can purchase Lycamobile SIM & Top-up vouchers at various locations as well as on our website. To find your nearest location, click here
How can I deactivate my voice mail service?
To deactivate your Lycamobile Voicemail service: dial *185# followed by call button
Forgotten PIN / PUK Codes
If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.
If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.
If not please call our Customer Services team on 020 713 20322 and our team will return your call.
My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and you'll earn £2 of FREE credit too. Find out more about My Lycamobile.
Where can I find my Lycamobile number?
Once you' ve inserted your new Lycamobile SIM, you can view your number by dialling *132# (or 97#).
Are there any monthly or hidden charges?
How do I contact someone if I have a problem?
Visit the Contact us page for our rates and full details of the various ways you can get in touch with us.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the UK to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 020 7132 0322 if you are unsure about your handset.
My handset seems to be locked
If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our Customer Services team on 020 7132 0322 for expert advice.
Can I send Premium SMS and make Premium Calls Using Lycamobile?
No we do not offer Premium SMS or Premium Calling as part of our product offering.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.
How much does it cost to access the voicemail?
Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in the UK dial 121 (or 91#). Calls to access the voicemail are absolutely free.
How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.
Why I cannot send/receive SMS?
Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +447404000111
for Lycamobile UK. If you see a different number, enter +447404000111
and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services
How to check the call rates?
I would like to know the balance on my Lyca SIM card and also how much allowance I have left (minutes, texts or data), how can I do that?
You can always check your available balance/allowance by dialing *131# from your handset. Alternatively, you can call our Automated Voice response at 321 from your Lycamobile number.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register your SIM online at www.lycamobile.co.uk. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
I would need a copy of my itemized bill for my reference, how can I get that?
To get your itemized billing copy sent to you, please send us a Postal order worth £7.50 to this address:
Lycamobile UK Limited (Company Number 05903820)
3rd Floor Wallbrook Building, 195 Marsh Wall,
London E14 9SG
We will send you your itemised bill copy for the last 6 months including the current month, to the registered address only. In the postal order you need to mention your name, mobile number and the reason for the itemised billing.
Please note that you need to be a registered customer to get the itemized bill copy.
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet.
If you still are facing issues, please contact Customer Services at 322 from your Lycamobile number.
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
The Lyca SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However once you disconnect the first attempt and try again the call will go through as long as there is enough credit. If the problem persists kindly call Customer Service at 322 from any Lycamobile number.
Do you offer contract services?
No, at the moment we offer only Pay As You Go services, however we do have various offers.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
How do I get my £2 free credit for registering my SIM?
Once you register your SIM you need to complete 2 successful top ups. After completing the second top up, you will get a welcome letter from Lycamobile within 7 business days which will contain the PIN number for the £2 free credit.
I have topped up before registration; will I be able to get the £2 free credit?
No, only top ups made after registration will be eligible for the £2 free credit.
Will a Bundle purchase be considered a top up?
No, a Bundle purchase will not be considered as a top up.
How can I register my Lycamobile SIM card?
You can register your SIM card by visiting our website www.lycamobile.co.uk. Please remember to have your PUK number handy.
I use Wi-Fi but I have been charged for internet access…
Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone while using Wi-Fi.
Is it mandatory to register one’s details to use Lycamobile services?
While it is not mandatory to register your details, we would strongly recommend you do so. Registering one’s number opens up many additional facilities including the ability to manage your Lyca account online, setting up of Auto top up facility, collecting itemized bill copy, changing or updating personal information etc.