How long can I keep my number for if I don't use any of Lycamobile's services?
Normally we will keep your number for 120 days if you do not use our service. However, you may also keep your Lycamobile number for up to 1 year without using our service. Just dial *139*9999# from your Lycamobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of £5 which will be deducted from your balance.
What should I do if my handset is locked?
If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
Additionally, if your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our friendly Customer Services team on 020 7132 0322 for expert advice.
Where can I buy a Lycamobile SIM or top-up my balance?
You can order a Lycamobile SIM for free here. Top-up vouchers can be purchased from at various locations as well as on our website. To find your nearest location, click here.
How can I deactivate my voicemail service?
To deactivate your Lycamobile voicemail service, simply dial *185#.
What should I do if I forget my PIN/PUK codes?
If you activate your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.
If you have already joined My Lycamobile, you can also find your PUK code displayed there – click here to login.
If not, please call Customer Services on 020 713 20322 and our friendly team will return your call.
My Lycamobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools, plus get £2 of FREE credit too. Find out more about My Lycamobile here.
Where can I find my Lycamobile number?
Once you' ve inserted your new Lycamobile SIM, you can view your number by dialling *132# (or 97#).
Are there any monthly or hidden charges?
No, there are no monthly or hidden charges. Every price you see is what you'll pay.
How do I contact someone if I have a problem?
Visit our Contact Us page for our rates and full details of the various ways you can get in touch with us.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or landlines.
Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a "+" (e.g. +40).
For example, if you were calling Romania from the UK, you would dial 0040377 881276 (example is Lycamobile Customer Services).
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the UK to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages.
Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a "+".
For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lycamobile Customer Services and is not available to text).
What mobile handsets can I use with Lycamobile?
Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 020 7132 0322 if you are unsure about your handset.
Can I send or receive premium texts or make premium rate calls using Lycamobile?
No. Unfortunately we do not offer premium texts or premium calling as part of our product offering.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.
How much does it cost to access my voicemail?
Your Lycamobile voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in the UK dial 121 (or 91#). Calls to access the voicemail are absolutely free.
How do I activate roaming using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If it seems roaming isn't working, please restart your phone and you should be able to use our roaming services without any problem.
Why can't I send or receive texts?
Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +447404000111 for Lycamobile UK. If you see a different number, enter +447404000111, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact Customer Services.
How do I check the call rates?
You can check our unbeatably low rates from our website here
Alternatively, you can dial *136*
followed by the phone number
you wish to call with its country code
and then #
from your mobile.
(number is Lycamobile Customer Services).
How do I check my balance?
You can always check your balance by dialling *131# from your handset. Alternatively, you can call our Automated Voice Response on 321 from your Lycamobile phone.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register your SIM online at www.lycamobile.co.uk. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
How can I get a copy of my itemized bill?
To get your itemized billing copy sent to you, please send a postal order worth £7.50 to this address:
Lycamobile UK Limited (Company Number 05903820)
3rd Floor Wallbrook Building, 195 Marsh Wall,
London E14 9SG
We will send your itemized bill for the last 6 months, including the current month, to your registered address only. In the postal order you need to mention your name, mobile number and the reason why you are requesting an itemized bill.
Please note that you need to be a registered customer to get the itemized bill copy.
I have enough balance on my Lycamobile SIM. Why am I still unable to activate a bundle?
This could possibly be due to an active data connection. Please turn off mobile data and restart your handset.
If the problem continues, please contact Customer Services on 322 from your Lycamobile.
I have credit but I am getting an error when attempting to make a call saying I do not have sufficient credit. Why is this?
Your Lycamobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However once you disconnect the first attempt and try again, the call will go through - as long as there is enough credit. If the problem persists, please call Customer Services on 322 from any Lycamobile number.
Do you offer contract services?
No. At the moment we only offer Pay As You Go services, however we do have various offers. See some of our unbeatably low-cost bundles here.
Do you provide a Lycamobile SIM with a handset?
No, we only provide a FREE SIM card at the moment.
How do I get my £2 free credit for registering my SIM?
Once you register your SIM you need to successfully top-up twice. After completing the second top up, you will get a welcome letter from Lycamobile within 7 business days which will contain the PIN number entitling you to £2 FREE credit.
I have topped up before registration; will I be able to get the £2 free credit?
No, you must register before you top-up to be eligible for the £2 FREE credit.
Will a bundle purchase be considered a top-up?
No, a bundle purchase will not be considered as a top-up.
How can I register my Lycamobile SIM card?
You can register your SIM card on our website www.lycamobile.co.uk. Please remember to have your PUK number handy.
Why have I been charged for internet access when I use WiFi?
Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.
Is it mandatory to register my details to use Lycamobile services?
While it is not mandatory to register your details, we would strongly recommend you do. Registering your number opens up many additional facilities including the ability to manage your Lycamobile account online, the setting up of Auto top-up, collecting itemized bill copies, changing or updating personal information and more.