What to be aware of

Unfortunately some of our customers have been receiving unsolicited phone calls or texts telling them that they have won a public lottery.

This is fraud. The caller may aim to get you to ring a premium rate phone number where you will then be kept you on the line for as long as possible, being charged a very high rate per minute. They may also ask you to pay a fee to release the money that they say you have won. Again, this is fraud. Once you have paid the fee, communication may end and you will ultimately not receive any money. They may then call you again to ask for more money. The offenders may also give you a partial SIM card number in an attempt to deceive you – do not be tricked by this.

What to do if you receive this call

Please try your best to keep a record of the following information:

  • Incoming number
  • Time and date of call/text
  • Description of the caller (gender, apparent age, language used, accent/dialect)
  • Was there any background noise, if so what?
  • What words were used – are they using a script?
  • What details did they give?

Fraud prevention advice

Never give out your number (they may ask you to confirm your number – don’t)

Never give out any personal details (e.g. name, address, date of birth, bank details, family names etc.)

Ask them what number they dialled – they probably do not know

Ask them what time of day it is – where they are

Ask them which lottery they represent

Ask them how you entered the lottery

If they become abusive, threatening or use upsetting language, please feel free to end the call at any time .

Report a fraudulent call

You can report fraud to Action Fraud any time of the day or night using their online fraud reporting tool . You can also report and get advice about fraud by calling 0300 123 2040 (textphone 0300 123 2050).

For more information, visit actionfraud.police.uk .

Blocking calls

If you record the number that called you, you may be able to block future incoming calls depending on your handset.

What we're doing to protect you

Lycamobile is working in partnership with Action Fraud and other communication service providers to identify the suspects behind this fraud and block these calls.

Things to remember

There is no such thing as Lyca Lottery

We will never ask for a money transfer of any description

We will never ask for your full account password

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