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Forgotten PIN / PUK Codes
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If you have activated your SIM PIN code and then enter the wrong PIN code into your
Lycamobile three times your SIM card will automatically lock. In this case you must
enter your PUK code.
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Your PUK code is displayed on the SIM card holder that came in your starter pack.
Please retain it for safe keeping.
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If you have already joined My Lycamobile you can also find your PUK code displayed
there – click here to
login.
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If not please call our Customer Services team on 02071320322 and they will be happy
to help you.
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My Handset is Locked
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If your SIM does not work when you first enter it into your mobile, it may have
a SIM lock. If you have been with your current provider for more than 1 year this
lock can be removed for free, please contact your current provider directly to request
the code which will allow you to remove your SIM lock.
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If you have had your handset for less than one year you should ask your handset
provider how much it will cost to remove the SIM lock.
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What is My Lycamobile?
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My Lycamobile is a way of monitoring your calls and texts online. You can
join from this website and gain access to lots of useful tools. Join today and you'll
earn £2 of FREE credit too. Find out more about My Lycamobile.
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Where can I find my Lycamobile
number?
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Once you've inserted your new Lycamobile-SIM, you can view the number by dialling
*132# (or 97#). The number will also be available on the SIM packaging.
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Can I keep my old mobile number?
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Yes you can. You just need to follow a few simple steps to keep your old number:
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- Call your existing network provider and ask for your PAC code.
- Call Lycamobile Customer Care from your mobile on 322 or a landline on 02071320322.
- Give us your PAC code and the new Lycamobile number.
- We'll talk you through the final steps to keeping your old mobile number.
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How can I stop receiving unwanted
texts or SPAM?
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When you receive a text from a company you have not given your number to, this is
called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these
unwanted messages, unless you want to ban all text messaging. These companies have
sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to
be careful about what sites you give your mobile number to.
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Why is there a flashing envelope
on my mobile?
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The flashing envelope indicates your text memory is full. This will usually prevent
you from receiving more text messages until you have deleted a few old ones. You
can delete messages from the Inbox, Sent or Draft folders to free-up some storage
space. The number of messages you can store will vary from one handset to another.
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How do I make an international
call with Lycamobile?
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When it comes to making international calls, Lycamobile works in the same way as
other mobiles or fixed line phones. Simply dial the number you need: 00 followed
by your country code, then your area code and then the phone number and press the
dialler button. Instead of a 00 you can also use a "+".
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Please note that most premium voice and text services in other countries can not
be reached from a mobile phone service when calling from outside that country.
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What mobile handsets can I use
with Lycamobile?
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The handset needs to be compatible with the internationally recognised GSM standards,
adopted by all the major handset manufacturers. There are no other restrictions
on the type of handset you can use with Lycamobile. Please call our customer services
team on 0207 132 0322 if you are unsure about your handset.
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My handset seems to be locked
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If your mobile phone screen shows any of the following when you first put your Lycamobile
SIM in your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile
may be locked to another network. There are a number of ways to unlock your phone
- just call our customer services team on 02071320322 for expert advice.
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