Frequently Asked Questions

1. Forgotten PIN / PUK Codes
2. My Handset is Locked
3. Where can I buy a Lycamobile SIM or Top-up My Balance?
4. What is My Lycamobile?
5. Where can I find my Lycamobile number?
6. Can I keep / transfer my existing mobile number
7. Do calls have a connection charge?
8. Are there any monthly or hidden charges?
9. How do I contact someone if I have a problem?
10. How can I stop receiving unwanted texts or SPAM?
11. Why is there a flashing envelope on my mobile?
12. Where can I buy Lycamobile?
13. How much does it cost to call Lycamobile Customer Services?
14. How do I make an international call with Lycamobile?
15. How do I send a text message from the UK to another country with Lycamobile?
16. What mobile handsets can I use with Lycamobile?
17. My handset seems to be locked
18. I have not used my Lycamobile for a while and it has now stopped working. Why is this?
19. My SIM card is lost/ stolen. How do I prevent someone else from using it?
20. Can I send Premium SMS and make Premium Calls Using Lycamobile?
21. How much does it cost to access the voicemail?
22. How do i activate roaming facility using Lycamobile?
23. What is the Auto top-up and how does it work?
24. How do i set up Auto top-up?

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 02071320322 and they will be happy to help you.