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FAQ

How do I redeem 50% for three months?

When you select any promotional plan, you will be asked to leave Auto-renewal on to claim 50% off three months – but you cancel anytime by logging into your My Lycamobile account. Once you’ve inserted your SIM into your phone and switched it on, your 30 Days will start and you’ll be ready to go.

What happens if I do not activate Auto-renewal?

You will still claim 50% off your first month. At the end of this period, you are welcome to top up manually. You can keep track of your usage and renewal date by signing into your My Lycamobile account.

Can I keep my number when I join Lycamobile?

You’ll get a new number when you join Lycamobile – but if you want to keep your current number, you can have it transferred over easily. To do this, sign into your Lycamobile account and go to the ‘Switch to Lycamobile’ section. You’ll be asked to enter your PAC code and choose a transfer date.

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