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You can receive a new SIM card by ordering it online, or you can get a SIM card from any of our retail partners.

Once you have the new SIM card, please call Customer Services on 322 (if calling from a Lycamobile) or 0207 1320322 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 business hours.