If the problem continues, please contact Customer Services on 322 from your Lyca Mobile.

We will send your itemized bill for the last 6 months, including the current month, to your registered address only.

Please note that you need to be a registered customer to get the itemized bill copy.

Alternatively, you can dial *136* followed by the phone number you wish to call with its country code and then # from your mobile.

E.g. *136*0040377881276# (number is Lyca Mobile Customer Services).

Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a “+”.

For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lyca Mobile Customer Services and is not available to text).

Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a “+” (e.g. +40).

For example, if you were calling Romania from the UK, you would dial 0040377 881276 (example is Lyca Mobile Customer Services).

Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.

If you have already joined My Lyca Mobile, you can also find your PUK code displayed there – click here to login.

If not, please call Customer Services on 020 713 20322 and our friendly team will return your call.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.

Additionally, if your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 020 7132 0322 for expert advice.

As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

Once you have the new SIM card, please call Customer Services on 322 (if calling from a Lyca Mobile) or 0207 1320322 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 business hours.

When your number transfer is successfully completed, your current number along with any credit and/or plans on your old lyca SIM will be carried over to your new lyca SIM card. However current balance in new sim card will be retained but any plans/offers that might be on your new SIM will be replaced.

Please contact Customer Services on 322 (if calling from a Lyca Mobile number) or 0207 1320322 (if calling from any other number) with your new Lyca Mobile SIM and a PAC code from your previous network provider and we will port-in your number within 2 business days. You can also visit https://www.lycamobile.co.uk/en/help/transfer-your-number/ to place the port-in request online.

Please note that you will have to collect your PAC code from your current service provider.

You can receive a new FREE SIM by ordering it online here or you can get a SIM card at any of our retail outlets.

Before we can transfer your number, we’ll need your Porting Authorisation Code (PAC).

Text PAC to 65075 from your current network number to get your PAC. Once you receive the PAC please:

1. Visit our website Lycamobile.co.uk > Switch to Lyca Mobile

2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

1. Visit our website Lycamobile.co.uk > Switch to Lyca Mobile

2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network.

1. Text PAC to 65075

2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

After you request a PAC, we’ll send you a text message straightaway with your PAC.

If you want to switch providers, you’ll have to give your PAC to your new provider. Once you’ve switched, your service with Lyca Mobile will be terminated.

Good to know that you’ll need to use any credit you have left on your account before you switch provider as you’ll lose it when the switch is complete.

Important:

Your PAC is valid for 30 days. If you do not give your PAC to your new provider in that time, your service with Lyca Mobile will continue as normal and you won’t be switched to your new provider.

1. Log into My Lyca Mobile account and go to Account manager > Leave LM

2. Text STAC to 75075

3. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

After you request a STAC, we’ll send you a text message straightaway with your STAC.

If you want to switch providers, you’ll have to give your STAC to your new provider. Once you’ve switched, your service with Lyca Mobile will be terminated.

Good to know that, you’ll need to use any credit you have left on your account before you switch provider as you’ll lose it when the switch is complete.

Important:

Your STAC is valid for 30 days. If you do not give your STAC to your new provider in that time, your service with Lyca Mobile will continue as normal and you won’t be switched to your new provider.

For more details please visit our website

A. Find an option called Lyca Mobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.

B. After finding Lyca Mobile Services, select Lyca Mobile> Mode > Manual > National.

C. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.

D. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again.

Once you have manually connected, restart your phone.

A. Find an option called Lyca Mobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.

B. After finding Lyca Mobile Services, select Lyca Mobile > Mode > Manual > National.

C. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.

D. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again.

Once you have manually connected, restart your phone. If after several attempts the above procedure is not working, check the SIM card’s surface for scratches or cracks. If the SIM is damaged, go to your nearest retail point for further assistance.

A personal hotspot lets you share your device’s data wirelessly, so it’s also called ‘wireless tethering’ or a ‘Wi-Fi hotspot. Tethering lets you do the same thing, using a USB cable instead of a wireless connection. Iphone users may need to enter personal hotspot’s APN: data.lycamobile.co.uk under the setting.

Mobile Data:> Mobile Data Network:> Personal Hotpot :> APN :>

Alternatively, you can also change your address by emailing cs@lycamobile.co.uk with your full name, date of birth, Lyca Mobile number and a copy of your utility bill showing the new address.

Card holder details

Card number

Expiry date

Verification code (CVV). This is the three-digit code on the back of your card

You may be required to follow additional security procedures.

For Visa cards, please refer to the ‘Verified by Visa’ procedure explained here.

For Mastercards, please refer to the ‘Mastercard SecureCode’ procedure explained here.

*The number 1 at the end of the code represents the equivalent amount of GBP in your Lyca Mobile credit and this amount will be debited from your mobile credit.

You can also complete an Airtime Transfer using My Lyca Mobile on our website.

Emergency Alerts are a public information service that have been developed by the Government to alert citizens to emergencies, both nation-wide and in their local area, that represent a severe threat to life and/or property.

The technology used allows a message to be broadcasted to a defined area, meaning any device in, or entering that area immediately receives the message, detailing the emergency and actions people need to take to ensure their safety.

Their purpose is to help save lives in emergency situations by issuing a warning and clear instructions about how best to respond. While the alert service will initially be used as part of the Government coronavirus response capability, it could also serve a wider purpose and be used as an emergency response for other scenarios, such as severe flooding or terror attacks. Emergency Alerts is the Government’s way of warning people when lives are in danger.

Emergency Alerts appear on your device’s home screen. You must acknowledge them before you can use your phone’s other features. They appear as a notification and will include telephone numbers or website links containing further information. A loud, siren-like sound and vibration will accompany the message to raise awareness of the hazard or threat.

Read the content carefully. An Emergency Alert is likely to include a link to gov.uk/alerts where further information is contained, and/or a helpline. Alerts are sent to warn you when lives are in danger, and potentially, in some cases, for test purposes. Take the appropriate action as directed and consider alerting others in the area who may not have received or seen the message.

Speed of delivery – After the alert is sent from the issuing authority, the public should receive the message in about 4 to 10 seconds. In comparison, the delivery of the GOV.UK coronavirus SMS messages sent in March 2020 took over 48 hours, as they needed to be batched to avoid congestion on the networks.

The Government releases Public Warning Cell Broadcast Messages via the Cell Broadcast Entity (CBE). Once created this typically takes 1 second to send.	The Mobile Network operator checks the broadcast area against its network using the Cell Broadcast Centre (CBC) and identifies the masts from which to broadcast. This typically takes around 3 seconds (4G network).	The user in the target area in range of the mast broadcasting the message receives the alert on their mobile device.

Targeting of messages – Emergency Alerts allow a message to be broadcast to a defined area, meaning any device in or entering that area immediately receives the message.

Security – the public can be fully confident that only authorised organisations are able to send the messages.

Privacy concerns – No personal information (such as telephone number, identity, or location) is used in the sending of any public alert message. [This has been validated by the Information Commissioner’s Office (ICO) who can provide further information if required.]

Effectiveness – the messages use a distinct tone and vibration that is hard to ignore and conveys urgency. The messages are designed to encourage recipients to act.

Future proofed – Emergency Alerts are fully supported by international ‘standards’ bodies, so the technology can be updated as new features are developed. If travelling to another country with the same system, you will receive alerts there too while you are within their borders.

Impact on the mobile network – The resources required to send a message are minimal, creating no network congestion for mobile networks.

Please be aware, the alert will appear on your device for 20 seconds and you will hear a loud siren-like sound for up to 10 seconds; if you are driving, you should continue to drive and not respond to the noise or attempt to pick up the mobile phone and deal with the message. Find somewhere safe and legal to stop before reading the message. If there is nowhere safe or legal to stop close by, and nobody else in the vehicle to read the alert, tune into live radio and wait for bulletins until you can find somewhere safe and legal to stop.

You must stay in full control of your vehicle at all times. The police can stop you if they think you are not in control because you are distracted, and you can be prosecuted. The law still applies if you are stopped at traffic lights, queuing in traffic or supervising a learner driver. You can, however, use a hand-held mobile phone if either you are safely parked or need to call 999 or 112 in an emergency, and it is unsafe or impractical to stop.

2. The device does not have the latest software update, or the software update has not been released (older devices have a slower update cycle).

3. The device is not able to receive the alerts as it is no longer supported.

4. The device is not a 4G-enabled device.

5. The device was switched off.

6. The device was not connected to a mast broadcasting the Emergency Alert.

For iPhones:

1.Open Settings.

2.Select Notifications.

3.Make sure the “Emergency Alerts” toggle is on.

For Samsung phones: Individual phones may vary, depending on which software version a customer is on.

• Android 11: Settings > Search for “emergency alerts” OR Settings > Notifications > Advanced Settings > Wireless Emergency Alerts.

• Android 10 and older OS versions: Messages app > Settings > Emergency Alert settings > Emergency Alerts

For other Android Phones:

The Emergency Alert settings are dependent on the manufacturer and model. Generally the settings can be found through one of the following ways:

1. Open Settings, select Sounds and select Advanced. You should see an option for Emergency Broadcasts.

2. Open Settings, select Wireless & Networks and select More. You should see an option for Cell Broadcasts.

3. Open Settings and select General Settings. You should see an option for Emergency Alerts.

4. Open the text message app and select Message Settings. You should see an option for Emergency Alert Settings.

Your alert settings may be called a number of different names including Emergency Alerts, emergency broadcasts, or extreme threats or severe threats.

Emergency Alerts are just one of many tools the Government can use to communicate with the public about Coronavirus and other emergency situations. The service will be one source of information in the event of a life-threatening emergency. Existing procedures will still be in place, so those without a mobile will still be made aware through the news and local emergency services, for example.

As part of the public information campaign, the Government are working closely with community leaders and stakeholders to ensure that those communities and people who are less likely to have a mobile will be able to access the information distributed through the alerts. You are advised to identify someone who lives near you who can inform you of any Emergency Alerts being sent.

• Government Alert. This is a mandatory channel and it is not possible to opt out.

• Emergency Alert:

1. Extreme

2. Severe

It is possible to opt-out of these channels but the Government would encourage you not to.

You may also see an option for:

• Test alerts – by default you are opted out

• AMBER Alerts – these are not currently used in the UK

• Public Safety Alerts – these are not currently used in the UK

It is not possible to opt out of alerts by type of hazard, for example only receiving messages about flooding but not for industrial accidents.

As part of the public information campaign, Cabinet Office are working closely with community leaders and stakeholders to ensure that those communities and people who are less likely to have a mobile will be able to access the information distributed through the alerts. It is advised that you identify someone who lives near you who can inform you of any Emergency Alerts being sent.

Your phone will emit a loud siren-like sound and vibrate extensively with the alert itself showing up as a pop-up on your screen. The message will include a link to gov.uk/alerts, where people can verify that an alert has been issued. Every alert issued will be listed on gov.uk/alerts. If you receive an alert but are still in doubt to the origins of the message go to gov.uk/alerts or check with neighbours, or friends and family in the nearby area to check whether they too have received it.

A vast majority of new phones sold by UK mobile network operators will be capable of receiving Emergency Alerts.

5G is an update on the previous 4G mobile internet. It offers faster loading and downloading speeds than 4G, streaming with almost no buffering, and a near-instant connection without lag.

To take advantage of 5G, your handset will need to be 5G enabled. You must also be in an area with 5G coverage. We offer 5G in over 150 towns and cities across the UK.

Please note, we do not offer 5G for IOS devices for the time being – though we are working to offer this.

There is absolutely no extra charge for using 5G. It’s an improvement to our services that you can get for free.