Roaming with EEA is surcharge free, what does this means is you can use your mobile services such as calls,SMS and Data within EEA same as the way you use at home.You are free to use you bundles purchased in UK without additional surcharges when you travel within EEA territory. If you have roamed within EEA Between 15th June 2017 till 31 January 2019 on a single period, you could be eligible for a refund for voice, SMS or Data usage while having an active UK bundle.
EEA countries includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.
You would have been automatically refunded for any amount which is calculated and we would send a text message to confirm the refund. If you haven't received the refund automatically and if you still think that you could be eligible for a refund, please follow the process to claim your refund, Please fill in the refund form available at www.lycamobile.co.uk , giving all the request details. If any information is missing or incorrect , It may not be possible to process your refund, so it is important that you provide contact details. when you have completed your form, Please make sure to click submit. It would take up to 10 working days for us to process your refund, once the refund is being calculated and refunded back to account, we will confirm by a text message. The last day to submit your refund request is 30th October 2019