Go Endless Plans (“the offer”) inclusive allowances are for calls and texts from the UK to standard UK landline (starting 01,02 or 03) and other UK mobile numbers, (except Isle of Man, Guernsey, Jersey and Channel Islands’ numbers), and for mobile internet usage in the UK . Other usages will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. 4G availability is subject to the handset model and location. Calls are rounded up to the nearest minute for the purpose of calculating the remaining allowances. Customers can have only one bundle within the 30days from the bundle with Unlimited data (Go Endless, Go Endless Plus etc). Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer repurchase their plan. In plan, data usage is rounded up and charged in 20KB increments. The discounted price is valid for first month only. Second purchase/ auto renewals will be charged with standard price. EU data roaming gap 20GB applicable for the plan. Lyca Mobile reserves the right to replace or amend the offer or these terms & conditions or to withdraw the offer at any time with reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only and subject to our Fair Usage Policy – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used in violation of our Fair Usage Policy, for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), if it is being used for tethering or if any reason Lyca Mobile reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate. Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted. The discounted price valid for online customer only (one time / customer).

Fair Usage Policy for Lyca Mobile UK Plan Unlimited Plus (plan with unlimited data): to protect our network stability and ensure its availability for all of our customers, usage of data on Go Endless Plans and Plus (plan with unlimited data): is subject to this policy in addition to the Lyca Mobile terms and conditions. If we find there to be excessive usage of data by a customer, we reserve the right to take action which may include, but shall not be limited to, notifying the customer that their usage falls outside this Fair Usage Policy and then charging the customer at our standard rates for future data usage and throttling the speed of their internet connection, or disconnection. Data usage will be deemed “excessive” and in violation of this Fair Usage Policy if it exceeds 150 GB twice within any six-month period.

Effective from 01/07/2021.

Lyca Mobile UK plan (“the offer”) inclusive allowances are for calls and texts from the UK to standard UK landline (starting 01,02 or 03) and other UK mobile numbers, (except Isle of Man , Guernsey Jersey and Channel Islands’ numbers), and for mobile internet usage in the UK. Other usages will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. 4G availability is subject to the handset model and location. Calls are rounded up to the nearest minute for the purpose of calculating the remaining allowances. A customer may purchase a second plan only if it is priced higher than the currently active plan. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer repurchase their plan. Data usage is rounded up and charged in 20KB increments. Once the data allowance of a plan has been fully used, additional data usage will be rounded up in 100kb and charged at a standard rate. Lyca Mobile reserves the right to replace or amend the offer or these terms & conditions or to withdraw the offer at any time with reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), if it is being used for tethering or if any reason Lyca Mobile reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate. Promotional period: The offer is valid from 05/02/2019.

Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms & Conditions for Talk & Text Lyca Mobile UK Talk & Text (‘the offer’) inclusive allowances are for calls and texts from the UK to standard UK landline (starting 01,02 or 03) and other UK mobile numbers,( except Isle of Man , Guernsey Jersey and Channel Island’s numbers). Other usages including mobile Internet will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating the remaining allowances. A customer may have only one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer repurchase their plan. Lyca Mobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.

Your plan is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example). Promotional period: The offer is valid from 03.11.2014. For our EU Countries roaming terms and conditions, please click  here. Standard Pay As You Go Rates

* Following Estonia, Slovenia and Latvia prefixes have not been included in the international plans/international minutes and pay as you rates applies.

Acceptable Usage PolicyIf the use of any plan that includes ‘unlimited’ calls or texts provided as part of the service exceeds the amount reasonably expected of a person using the service for personal purposes. Fair Use Policy All Lyca Mobile products, such as plans, are for personal non-commercial use only (see the relevant terms and conditions applicable for each product along with each product listed).Personal use means reasonable use of our communication services, such as voice calls, SMS & data, to fulfil individual needs. Any other usage is prohibited. The policy applies to:

• 1. Airtime allowances, which Lyca Mobile gives for free in the form of free calls, free SMS, free data, free credit or any other relevant means
• 2. Services, where there is a fixed charge for the allotted usage of allowances such as plans, planes, and add-ons for a defined period of time

A Fair Use Policy is applied where:

• 1. Your usage on a promotion is unreasonable
• 2. Your use of data services is non-consistent with other users, which would in turn affect the quality of service experience for the majority of customers
• 3. Your usage of our services is for illegal activities

Some of the unreasonable usages includes, but is not limited to:

• Mass distribution of Lyca Mobile services to a large number of people. E.g. unauthorised SMS campaigns.
• Re-distribution of Lyca Mobile services without our formal consent to make income.

IIf your excessive or unreasonable usage continues, Lyca Mobile may, without further warning, suspend or limit your service or even terminate your agreement in accordance with our general terms and conditions. If you have any queries about our fair use policy, please feel free to contact us. Get even more from our plans. All customers who have purchased one of our plan/bundle will benefit from our Value Added Services such as International Money transfers, Sports news, Horoscopes, etc. All of these services are included automatically as part of your plan/bundle allowances. For a full list of Value Added Services, please click here.

Lyca Mobile Bangladesh Plus (‘the offer’) inclusive allowances are for calls from the UK to standard Bangladesh landline and mobile numbers. Other usages will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer may only have one plan on their account and may not buy another from the same plan during the 30 day validity period. The plan is subject to Auto-renew after 30 days.

Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions, or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Promotional period: the offer is valid from 16/04/2019. Your plan is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms and conditions for Philippines:

Lyca Mobile Philippines M & L plans (‘the offer’) inclusive allowances are for calls from the UK to Smart, Sun and PLDT numbers in the Philippines. plan wise calls are applicable to first dial 10 & 20 numbers for 30 days, other usages will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer can have maximum of three plans on their account during the 30 day validity period. The plan is subject to Auto-renew after 30 days. Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), Your plan is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto-renewal cancellation request made on or after the expiry date will not be accepted. Promotional period: the offer is valid from 29/05/2019.

Terms and conditions for Great Eastern plan:

Lyca Mobile Great Eastern plan (‘the offer’) inclusive allowances are for calls from the UK to mobile numbers in Poland, Romania and Bulgaria only. Other usages will be charged at standard rates. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. Plans are valid for 30 days from the day of purchase.

Your plan is subject to Auto-renewal and if you opt-in,it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms & Conditions for Talk & Text:

A customer may have only one offer on their account and may not buy another during the validity period. Any remaining allowance after the validity period will not be carried over into the next period should the customer repurchase their offer. Lyca Mobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect service if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset, if it is being used for tethering, or is being used in a SIM box or similar use.  Promotional period: the offer is valid from 07/04/2017

Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms and conditions for Far East Plus plan:

Lyca Mobile Far East Plus (the offer) allowances are for calls from the UK to standard UK landlines (starting 01, 02 or 03), other UK mobile numbers, standard international landlines and mobile numbers for selected countries (China, Hong Kong, Malaysia, Singapore and Thailand), unlimited UK texts, unlimited Lyca Mobile to Lyca Mobile UK calls and texts and for data usage in the UK. Other usages will be charged at standard rates.

Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may only have one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their plan (subject to Auto-renew). Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice.

The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, or if it is being used for tethering.  The offer is valid from 01/09/2015.

Terms and conditions for All in One plans:

Lyca Mobile All in One plan (‘the offer’) allowances are for calls and texts from the UK to standard UK landlines (starting 01, 02 or 03), other UK mobile numbers, standard international landline and mobile numbers and for data usage in the UK. Other usages will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may only have one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their plan.Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan.

Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Promotional period: the offer is valid from 02/08/2018. * Calls to Estonia Top Connect Mobile have not been included in the All In one plans. Standard pay as you go rates applies. * Following Estonia, Slovenia and Latvia prefixes have not been included in the international plans/international minutes and pay as you rates applies.

Note: : Data usage is rounded up and charged in 20KB increments. Once the data allowance of a plan has been fully used, additional data usage will be rounded up in 100kb and charged at a standard rate. Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30 days expiry. Refer to your My Lyca Mobile account for detailed information on your balance.

Fair Use Policy:

All Lyca Mobile products, such as plans, are for personal non-commercial use only (see the relevant terms and conditions applicable for each product along with each product listed). Personal use means reasonable use of our communication services, such as voice calls, SMS & data, to fulfil individual needs. Any other usage is prohibited. The policy applies to:

• Airtime allowances, which Lyca Mobile gives for free in the form of free calls, free SMS, free data, free credit or any other relevant means.
• Services, where there is a fixed charge for the allotted usage of allowances such as plans, planes, and add-ons for a defined period of time.

A Fair Use Policy is applied where:

• Your usage on a promotion is unreasonable.
• • Your use of data services is non-consistent with other users, which would in turn affect the quality of service experience for the majority of customers.
• Your usage of our services is for illegal activities.

Some of the unreasonable usages include, but is not limited to:

• Mass distribution of Lyca Mobile services to a large number of people. E.g. unauthorised SMS campaigns.
• Re-distribution of Lyca Mobile services without our formal consent to make income.

If your excessive or unreasonable usage continues, Lyca Mobile may, without further warning, suspend or limit your service or even terminate your agreement in accordance with our general terms and conditions. List of plans no longer available for new customers. If you have any queries about our fair use policy, please feel free to contact us.

Terms and conditions for Nigeria plans:

Lyca Mobile Nigeria plan (‘the offer’) inclusive allowances are for calls from the UK to standard international landline and mobile numbers only. Other usages will be charged at standard rates. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. The offer is valid for 30 days from the date of purchase. A customer may have up to 3 offers on their account. Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Promotional period: the offer is valid from 04/01/2016.

Terms and conditions for China Plus:

Lyca Mobile China Plus (‘the offer’) allowances are for calls from the UK to standard UK landlines (starting 01, 02 or 03), other UK mobile numbers, standard China landline and mobile numbers, unlimited UK texts, unlimited Lyca Mobile to Lyca Mobile UK calls and texts and for data usage in the UK. Other usages will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may only have one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their plan (subject to Auto-renew). Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, or if it is being used for tethering. The offer is valid from 01/09/2015.

Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms and conditions for Pakistan Plus:

Lyca Mobile Pakistan plan (‘the offer’) inclusive allowances are for calls from the UK to standard Pakistan landline and mobile numbers. Other usages will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer may only have one plan on their account and may not buy another from the same plan during the 30 day validity period. The plan is subject to Auto-renew after 30 days.Lyca Mobile reserves the right to replace or amend the offer, these terms and conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lyca Mobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lyca Mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes, for conferencing, if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. The offer is valid from 26/09/2015.

Your plan is subject to Auto-renewal and if you opt-in, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Special rates:

Calls to short numbers and premium services are not included in the plan. Check the rates for calls to these numbers,https://stage.ldsvcplatform.com/stage1/en/rates/#/national

Acceptable Usage Policy:

If the use of any plan that includes ‘unlimited’ calls or texts provided as part of the service exceeds the amount reasonably expected of a person using the service for personal purposes. Fair Use Policy:

All Lyca Mobile products, such as plans, are for personal non-commercial use only (see the relevant terms and conditions applicable for each product along with each product listed). Personal use means reasonable use of our communication services, such as voice calls, SMS & data, to fulfil individual needs. Any other usage is prohibited. The policy applies to: 1. Airtime allowances, which Lyca Mobile gives for free in the form of free calls, free SMS, free data, free credit or any other relevant means. 2. Services, where there is a fixed charge for the allotted usage of allowances such as plans, planes, and add-ons for a defined period of time. A Fair Use Policy is applied where:

• Your usage on a promotion is unreasonable.
• Your use of data services is non-consistent with other users, which would in turn affect the quality of service experience for the majority of customers.
• Your usage of our services is for illegal activities.

Some of the unreasonable usages include, but is not limited to:

• Mass distribution of Lyca Mobile services to a large number of people. E.g. unauthorised SMS campaigns.
• Re-distribution of Lyca Mobile services without our formal consent to make income.

If your excessive or unreasonable usage continues, Lyca Mobile may, without further warning, suspend or limit your service or even terminate your agreement in accordance with our general terms and conditions. If you have any queries about our fair use policy, please feel free to contact us.

Get even more from our plans:

All customers who have purchased one of our plan/bundle will benefit from our Value Added Services such as International Money transfers, Sports news, Horoscopes, etc. All of these services are included automatically as part of your plan/bundle allowances. For a full list of Value Added Services, please click here.