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11.1 This Clause 10 only applies if you have purchased your device from us.

11.2 Charges for devices will be detailed on lycamobile.com. The cost will be payable at the time of purchase either by a debit or credit card.

11.3 Any device that we deliver to you is your responsibility. Once you’ve received it and paid for it , you own the device. This does not affect your rights to carry out any of the actions set out in 10.4-10.6 below.

11.4 Any returns or refunds in respect of devices purchased from us are subject to our Returns Policy if you change your mind you may return a device to us once for a full refund within 14 days working days from the date of delivery if the handset box seal is unbroken or if your device is deemed ‘dead’ on arrival or faulty you can return it for replacement or repair or a full refund within 14 calendar days of receiving it.

11.5 If you are entitled to a refund, you will be refunded the full amount that you have paid for the device when we get the device back from you, less any Charges (as outlined in the Returns Policy). This refund will come from Lycamobile.

11.6 We’ll only bear the Postage charges if the phone is deemed dead on arrival or is faulty. In this case we will post out a prepaid envelope to the customer. It is your responsibility to ensure you return the device with original parts, accessories, free gifts and the original packaging. We reserve the right not to accept returns or repairs unless this process has been followed correctly. In the case where you will pay for returning the device yourself we recommend upgrading your postage to include insurance since we will take no responsibility for devices which are damaged in transit or not received.

11.7 If there is a device fault which develops after 14 days of the device having been delivered to you, then you should book a repair as soon as possible. Your repair will be chargeable if your handset warranty is no longer valid.

11.8 We’ll only bear the Postage charges if the phone is deemed dead on arrival or is faulty. In this case we will post out a prepaid envelope to the customer. It is your responsibility to ensure you return the device with original parts, accessories, free gifts and the original packaging. We reserve the right not to accept returns or repairs unless this process has been followed correctly. In the case where you will pay for returning the device yourself we recommend upgrading your postage to include insurance since we will take no responsibility for devices which are damaged in transit or not received.

11.9 Customer Services Department: The department of Lycamobile that you may contact for any enquiries about the Products or Services. You may contact the Customer Services Department in several ways:
orders placed at the weekend or on a bank holiday will require at least one extra working day for delivery (for most postcodes, orders placed on a Saturday or Sunday will normally be delivered on a Tuesday);
any unforeseen stock shortages. If this happens, we will notify you of any delay;
certain remote postcodes will require additional time for delivery; and
if we cannot obtain immediate security clearance for payment of your order. The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details.

11.10 No orders for devices shall be accepted if received from outside the United Kingdom.

11.11 Despite our best efforts, occasionally products in our online shop may be incorrectly priced and therefore we cannot confirm the price of a product until your order is accepted. In addition, details may be updated from time to time and are subject to change. If we discover a pricing error, or there is a change in price before dispatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation. Unless otherwise stated, prices are inclusive of VAT where applicable.

11.12 You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. All products and services advertised are subject to availability.

11.13 The information displayed on lycamobile.com, including prices, does not constitute an offer to enter into a sale agreement and neither we, nor any third parties that offer services via lyca.com shall be obliged to accept your orders. If we do, acceptance will be confirmed by email (to the email address supplied by you when the order was placed) and in our dispatching of the Device to you. Where products are sent separately, our acceptance will relate only to those products actually dispatched.

11.14 If you cancel your order and return your handset in accordance with our Returns Policy, you will also be entitled to a full refund if also your bundle has not been used. If any part of your bundle has been used we will deduct the full price of the bundle from the cost of your handset.

11.15Nothing in this Clause 10 affects your statutory rights.