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9.1 If you have a complaint or query about the Products or Services you can call our Customer Services Department in the ways set out in clause 1.6 of this Agreement or email complaints@lycamobile.co.uk. You may also contact the Ombudsman Services. The Ombudsman Services is an independent body who can help resolve problems or complaints between us: for more information, see www.ombudsman-services.org

9.2 This Agreement represents the entire agreement between Lycamobile and you in relation to the Products and Services. It takes precedence over all prior agreements (written and oral), and all representations or other communications between Lycamobile and you. The retail outlets are not authorised by us to amend this Agreement or to agree any terms which are inconsistent with these terms and conditions.

9.3 No term or condition of this Agreement is enforceable by any third party (a person who is not a party to this Agreement) under the Contracts (Rights of Third Parties) Act, 1999.

9.4 Failure or delay by either Lycamobile or the Customer to enforce any right under this Agreement shall not prevent Lycamobile or the Customer (as the case may be) from taking further action.

9.5 If any term or condition of this Agreement is determined to be partially or wholly void or unenforceable by any court or body of competent jurisdiction or as a result of any legislation, it shall be void and unenforceable only to that extent. The validity and enforceability of the other terms and conditions shall not be affected.

9.6 Lycamobile is entitled to assign all of its rights and obligations under this Agreement to a third party. You are entitled to assign all of your rights and obligations under this Agreement to a third party with the written consent of Lycamobile.

9.7 This Agreement is governed by English law and the English courts will have exclusive jurisdiction over any dispute under this Agreement.