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10.1. DELIVERY & POSTAGE
New SIM purchased may take up to 5 working days to deliver. We will post your SIM card via Royal Mail, free of postage charge. Delivery address must be the same as the Billing address – i.e. the address your credit/debit card is registered to.
10.2 CREDIT CHECK
Not required.
10.3 ALLOWANCE
Your inclusive allowance can be used to make:

  • Calls to standard UK landlines ( numbers starting 01,02,03 only);
  • Calls to standard UK mobile numbers;
  • Text message to standard UK mobile numbers; and
  • Mobile data usage in UK.
  • Non-inclusive usage includes:
  • International Standard Roaming; and
  • Calls to standard UK mobile numbers;
  • International Text message.

10.4 ROAMING
If you are travelling to any of the country, you will be charged at a Standard International Roaming rate.
10.5 UPFRONT COST:
There is no upfront fees apply for the SIM only deals. You will only be charged for the tariff you have chosen at the beginning of each billing cycle.
10.6 TOP UP OR PAYMENT
You may need to top up or make a payment using a debit/credit card in order to make calls, text & data usage out of your plan inclusive allowance, Premium & non- geographic number calls, calls & text message to international numbers or Standard International Roaming.
10.7 LYCAMOBILE AIRTIME ADVANCE
If you reach the limit of your prepaid allowance, you may Top Up as usual and/or ask for a Lycamobile Airtime Advance which you can pay for later – at the beginning of the next billing cycle.
If you go over your plan allowance or other usage in any month,(e.g. International calls & calls to Premium numbers) and you send us a text requesting the Lycamobile Airtime Advance, then we will provide a Lycamobile Airtime Advance and let you to go further up to an additional £3.00 cap (the amount of the Lycamobile Airtime Advance is subject to change) on condition that you pay for that Lycamobile Airtime Advance at the beginning of the next billing cycle.
If you’ve reached the limit of your Lycamobile Airtime Advance and have therefore used up all of your monthly allowance and Lycamobile Airtime Advance, then you can still enjoy further services by Top Up. Even if you do not Top Up, you’ll still be able to enjoy receiving calls and texts.
If for your convenience you wish to switch off the text request feature for the Lycamobile Airtime Advance, then you may do so on-line and you may then automatically have the Lycamobile Airtime Advance available to you on the same conditions of payment as above, without the need to text and request it every time your prepaid allowance is reached.
10.8 PRICING
If a Lycamobile Airtime Advance is taken, it is provided on condition that it is paid for fully at the beginning of the next billing cycle.
10.9 PAYMENT
Your tariff plan charge will be deducted at the beginning of each billing cycle.Recurring monthly bill Payment will be taken from the debit/credit card used to make the first payment. Payments for the other usage can be made using Debit/Credit card. The name and the address of the card holder should be same as the registered account holder.
Payments for the other charges such as the LycamobileAirtime Advance could be made bycalling our customer care team on 322.
If you change your name, address telephone number or payment details or there are any other changes to your bank account which may affect your payment of the charges you must let us know.
10.10 BILLING
Each billing period comprises of a 30 days billing cycle.If you are an existing customeryour billing will start from the day of purchase of a plan. Fornew customers the billing cycle of 30 days will begin from the day of SIM activation.
Payment for the Lycamobile Airtime Advance will be taken at the beginning of the next billing cycle following theLycamobile Airtime Advance in any month.
10.11 BILLS
The price shown requires you to use e-billing. For monthly price with paper bill add £1.00.
10.12 REFUNDS
We will not provide any refund for any plans purchased UNLESS no service has been used. If you change your mind within 24 hours of purchase of a plan & allowance not used, you may request a refund OR could change it to a different plan by calling our customer service.
10.13 CANCELLATION
If you think not to continue the chosen plan, you need to give a notice by calling our customer service before expiry of that plan. You should pay all due amounts before the plan is cancelled.