The allowances included in the Lycamobile Blue Light Card plans (“the offer”) are for calls and texts from the UK to standard UK landline (starting 01,02 or 03) and to other UK mobile numbers (except Isle of Man, Guernsey Jersey, and Channel Islands’ numbers), and for mobile internet usage in the UK. Other usages will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. 5G now available for both Android & iOS devices, iOS devices with 16.4 Update. To experience the speed and reliability of 5G, you will need a phone that is compatible with the 5G network. You must be in a 5G coverage area. If you are using 5G and enter an area with only a 4G, 3G, or 2G signal, your phone will automatically swap to that instead. It will switch back to 5G as soon as a 5G signal is available. Calls are rounded up to the nearest minute for the purpose of calculating the remaining allowances. Customer may only activate a second plan if is priced higher than the currently active plan. Any remaining allowance after 30 days will not be carried over into the next 30day period should the customer repurchase their plan. In plan data usage is rounded up and charged in 20KB increments. EU data roaming cap applicable for the plan. Lycamobile reserves the right to replace or amend the offer or the terms & conditions or to withdraw the offer at any time with reasonable notice. Note that promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a plan. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), if it is being used for tethering or if any reason Lycamobile reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate. Your plan is subject to Auto-renewal and Auto renewal is turned on by default so the Blue Light Card customers can avail the offer price, it will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from the payment card which you used to purchase on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Once you cancel the Auto-renewal option you will no longer benefit from the Blue Light Card exclusive offer. Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted. The discounted price valid for Blue Light Card customer only.
These EU Countries roaming plans allow you to make calls, texts and data when roaming within EU Countries as if you were using your plan at home. However, these selected plans are subject to our Fair Usage Policy described below.
*EU Countries includes EEA countries. The full list is below:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Fair Usage Policy and Important Information
- Our roaming services are intended for Lycamobile customers who visit EU Countries for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of our EU Countries roaming products and service.
- To use our EU Countries roaming services you must first activate your SIM in your home country (and have purchased a Lycamobile product that includes EU Countries roaming services).
- Your calls to other Lycamobile numbers are free at home (minimum top-up applies), but when you roam within EU Countries they will be charged (or deducted from your plan allowance) as standard calls.
- If we identify abusive usage of our roaming services due to organized resale of our SIM cards to persons who normally live outside of the UK then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.
