How long does a physical SIM take to get delivered?

We know how important staying connected is, so we make SIM delivery as fast as possible. Once you’ve ordered your free Lyca Mobile Prepaid SIM Card Online, we dispatch it within 24 - 48 hours (excluding weekends and public holidays). Most customers receive their SIM via Royal Mail within 2-5 business days. 

If you're in a major city or urban area, it may arrive sooner. However, remote locations or unexpected postal delays may extend delivery slightly. Your SIM will be delivered directly to your letterbox, so there’s no need to sign for it. 

Here’s a quick guide:

If your SIM hasn’t arrived after 7 working days, we recommend reaching out to Lyca Mobile Support for assistance or a replacement. 

Are there any delivery charges for ordering a SIM Plan?

No, there are no delivery charges for ordering a Lyca Mobile SIM. We ship all SIM cards to the designated address free of charge. We believe in keeping things simple and customer-friendly, and that includes providing free delivery for SIM cards.

Which courier does Lyca Mobile UK use for SIM delivery and can I track it?

For physical SIM orders, Lyca Mobile UK partners with Royal Mail, the UK’s most reliable postal service. All standard SIM deliveries are handled via untracked First Class post, ensuring it gets delivered quickly and directly to your letterbox, no signature required. 

At this time, most free SIM orders do not include tracking, as they are sent via standard post to ensure wide accessibility and ease of delivery. However, if you’ve ordered a premium SIM card or purchased a plan with upfront payment, your delivery may include tracking. In such cases, you’ll receive tracking details in your order confirmation email. 

If you haven’t received your SIM within 7 working days, don’t worry it may simply be delayed in the post. You can request a new SIM or get help via Lyca Mobile Support page.

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