What is an eSIM?

Yes! We offer Pay As You Go (prepaid) SIM only deals to our customers, as long as their devices are compatible with the eSIM technology. We also offer eSIM deals with our Pay Monthly SIM only plans. 

View our full eSIM FAQs and support guide for more information.

The eSIM QR Code is a digital representation of your electronic SIM card (eSIM) that contains essential information required to activate and configure your eSIM on a compatible device. It serves as a convenient and secure method for provisioning your mobile connectivity, eliminating the need for a physical SIM card.

Here's what the eSIM QR Code typically includes:

1. Activation Information: The QR Code contains details about your mobile plan, carrier, and other necessary activation information.

2. Network Credentials: It holds network credentials required for your device to connect to the carrier's network.

3. Profile Settings: The QR Code may include specific device settings to ensure seamless connectivity and compatibility.

To use the Lyca Mobile eSIM QR Code received by order confirmation email, simply scan it with your device's camera, following the instructions. Once scanned, your device will be ready to use with the eSIM. You will receive SMS with details of Mobile number / (MSISDN) assigned.

Here are the steps to activate your eSIM:

1. After ordering your eSIM online with bundle plan via Lyca Mobile, you will receive a confirmation email
2. The email will contain a QR code for activating your eSIM
3. Depending on your phone model (iOS, Android, Samsung Smartphone, Huawei etc.), follow the instructions below to successfully activate your eSIM

A. iPhone
You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps:

1. Connect to Wi-fi
2. Go to Settings
3. Mobile data
4. Add eSIM (Clicking on it will open the QR code scanner)
5. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

B. Samsung Smartphone  
You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

1. Connect to Wi-Fi
2. Open Settings
3. Select Connections
4. Select SIM card manager
5. Select Add mobile plan
6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

C. Google Smartphone 
You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts.

If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

1. Connect to Wi-Fi.
2. Open Settings.
3. Choose Network & Internet.
4. Select the plus sign (+) next to Mobile network.
5. Select Download a SIM instead.
6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

D. Huawei 
You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

1. Connect to Wi-Fi.
2. Open Settings and look for Mobile Network.
3. Choose SIM Management.
4. Add eSIM.
5. Select Type - eSIM
6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

Your Lyca Mobile eSIM must be activated in the UK. Once your eSIM is activated in the UK, you can use it internationally according to your mobile plan.

Switching from a physical SIM to an eSIM with Lyca Mobile is easy. Here are the steps to follow:

Step 1: Start by logging in to your Lyca Mobile account on their website.

Step 2: Click on the "SIM Management" tab within your account. 

Step 3: In the SIM Management section, look for the "SIM Swap" tab and select the option for "Swap Physical SIM to eSIM". 

Step 4: Place an Order for eSIM

1. On the SIM Swap page, place an order for an eSIM.

2. Upon successful order placement, you will receive a confirmation email with a QR code. The QR code will also be displayed on your screen.

3. This QR code will contain essential eSIM information.

Step 5: Use your device's camera to scan the QR code received via email or displayed on your screen. This will install the eSIM on your phone. 

Step 6: In the given space, enter the details of your physical SIM, including the MSISDN (mobile number) and ICCID. Submit these details for validation. 

Step 7: Enter eSIM Details

1. After successful validation of your physical SIM, enter the details of your eSIM, including the eSIM mobile number and ICCID.

2. Confirm the swap from the physical SIM to the eSIM, ensuring that your original mobile number is mapped to the eSIM. 

Step 8: Once you confirm the swap, your original mobile number will be mapped to the eSIM. Any balance or account details from your physical SIM will be carried forward to the eSIM. 

Once you have switched from your old physical SIM to new eSIM, wait for the activation message for your top pay monthly SIM only deals. 

Facing problems in making the transition from physical SIM to eSIM? Connect with our chatbot for faster query resolution or contact our Customer Support team.

If you've accidentally deleted your eSIM from your phone, don't worry; you can typically re-add it using the following steps:

1. Contact Support

Reach out to Lyca Mobile customer support via LIA Chat or calling the support team. They can help you re-provision or re-add the eSIM to your device. They will provide you with the necessary information and instructions to do this.

2. Access eSIM Settings 

On your phone, navigate to the SIM card settings. The location of these settings may vary depending on your device and operating system (iOS or Android).

3. Scan QR Code

If you have a backup of the eSIM QR code or have received a new one after raising a request to customer support, you can use it to scan and re-add the eSIM. Once you have the required information, follow the on-screen instructions to re-add the eSIM to your device.

Note: Remember to back up your eSIM information (ICCID) and QR code in a secure place to prevent any future accidental deletions.