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FAQs

Yes, all Pay Monthly SIM-only contracts from Lyca Mobile come with 5G at no extra cost. If you're using a compatible device in a 5G coverage area, you'll benefit from faster downloads, lower latency, and a more responsive internet experience.


Unlike some providers, Lyca Mobile includes 5G across even their low-cost SIM deals, ensuring affordability doesn’t mean compromise. Whether you're commuting, streaming or hot spotting, your 5G connectivity is built right in no bolt-ons or upgrades required.


You can compare all our best SIM-only deals and filter by 5G compatibility.

Yes. Lyca Mobile offers inclusive EU roaming with many of its Pay Monthly bundles, letting you use your minutes, texts, and data across Europe at no extra cost. This means if you're heading to France, Italy or Germany, you can roam like at home.


Our customers on Pay Monthly contracts benefit from seamless access to roaming services. For travel outside the EU, additional roaming data bundles may be needed to avoid unexpected charges.


For a full breakdown of countries, view our Countries by Zone section.


Want to learn how to enable roaming? Check out how to activate EU and international roaming.

Once you’ve selected an eSIM-compatible Pay Monthly plan during checkout, we’ll send a QR code to your email. You simply scan the code via your phone’s mobile settings to activate your plan.


Whether you’re using the latest iPhone, a Samsung or Pixel device, our eSIM setup ensures a sustainable, dual SIM-ready experience. You don’t need to wait for a physical SIM delivery! This is perfect for travellers and digital-first users.


Visit our eSIM support hub to view device-specific setup steps.

Yes, Lyca Mobile performs a credit check for Pay Monthly SIM-only deals as part of the onboarding process. This helps ensure responsible account use and allows us to offer competitive monthly prices with large data allowances.


If you'd prefer a no-commitment plan, explore our Pay As You Go SIM cards, which don’t require any financial verification or long-term contract.


Unsure which is right for you? Compare our Pay Monthly and PAYG plans to find the best fit.

If you’re moving to a new SIM-only plan and want to keep your number, it’s as easy as:

  1. Getting a PAC code from your current provider.
  2. Activating your new Lyca Mobile SIM plan.
  3. Submitting your PAC via My Lyca or during activation.

We usually complete number transfers within one working day, ensuring minimal disruption to your service.

Full guide: How to transfer or port your number


If you’re facing issues with your Pay Monthly SIM, please contact our customer service team:

  • By phone (We’re open for you from 9 am to 6 pm Mon to Sat GMT):
    • From a Lyca Mobile (free): 322
    • From any other phone: 0203 617 4331
    • From abroad (charges depending on your network operator): +44 203 617 4331 
  • By email: 
    Send your query to [email protected].uk. For faster resolution, please include your full name, Lyca Mobile number, and relevant account details. Response time may take up to 48 business hours for quicker support, we recommend calling.