How to Cancel Auto Renewal, Cancel Your Pay As You Go SIM Plan

We’re sorry to see you go. With Lyca Mobile by your side, you can cancel the plans without penalties. The method to cancel Lyca Mobile plans will vary based on fixed-term contracts or the type of plan you have.

How do I cancel my Lyca Mobile plan?

1. Online (Auto-renewal)

• Step 1: Log in to your My Lycamobile account.

• Step 2: Navigate to "Manage Payment" or a similar section.

• Step 3: Find the "Auto Renewals" section and cancel the renewal.

2. Pay As You Go (PAYG) Cancellation:

To cancel your PayG plan, do not top up your Lycamobile account. As the credit runs out, the SIM will begin inactive. You can either stop using the SIM or port it to another provider.

3. Contact Customer Service

• Dial *190# and enter 1 to automatically cancel the plan.
• If you face any challenges in the cancellation process, contact the Customer Support team.

4. Deactivate Credit Reservation

If you have a credit reservation for the SIM card, type CANCEL and send it to 5309. Deactivate the credit reservation and release the balance. Visit here to deactivate credit reservation for your Lyca Mobile SIM. Once you stop topping up, your SIM will become inactive when your balance is zero, and you won't receive a refund for any remaining credit.