I am using Lyca Mobile prepay plan eSIM; What do I need to do when I upgrade or change my phone?

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When you upgrade or change your phone while using a Lyca Mobile Prepay Plan eSIM, you will need to transfer or re-add the eSIM to your new device. Here are the steps to follow:

Contact Lyca Mobile Customer Support: Start by reaching out to Lyca Mobile customer support. Inform our support team that you are upgrading or changing your phone and need assistance with transferring your eSIM to the new device. They will guide you through the process and provide any necessary information.

Install eSIM on the New Phone: Follow the instructions provided by Lyca Mobile to install the eSIM on your new phone. This typically involves scanning the eSIM QR code or manually entering the activation details.

Test and Verify: Once the eSIM is set up on your new phone, make sure to test it by making calls, sending messages, and using mobile data to ensure it's working correctly.

Dispose of the Old Device: If you're not keeping your old device, be sure to wipe all data and settings from it and perform a factory reset to ensure your personal information is removed.

Update Emergency Contacts (if necessary): If you have any emergency contacts programmed into your old phone, update them on your new device if needed.

Remember to keep your eSIM information and QR code in a secure place, as you may need it for future transfers or activations. Additionally, always follow Lyca Mobile's specific instructions for transferring eSIMs.