Lyca Mobile How To FAQs
How to Activate Lyca Mobile eSIM
Getting started with your new Lyca Mobile UK Pay Monthly SIM or Pay as you go SIM only deal is quick and easy. Just follow these simple steps:
Step 1: Insert your Lyca Mobile Prepaid SIM card securely into your device. (view steps below for eSIM)
Step 2: Allow your device to detect the Lyca Mobile network.
Step 3: Once your device recognises the network, you will receive a confirmation SMS with your new mobile number and plan details.
Step 4: Restarting your device ensures all services are properly set up and ready to go.
Step 5: Use the Lyca Mobile UK App with Lyca Rewards (iOS or Android), or log in to your My Lyca account to to track your usage.
You're all set! Start calling, texting, and browsing with Lyca Mobile UK.
1.1. Activate Lyca Mobile Bundle
In store Purchase: Ask in-store to add a plan or credit to your mobile number. If you have a credit balance, then text the plan code to 3535 to activate your SIM.
Online Purchase: After purchasing your plan, you can proceed to activate your SIM (view steps below for eSIM or physical SIM).
2. Activate Your eSIM or Physical SIM
Activating your SIM is a simple process. Your Lyca Mobile SIM must be activated in United Kingdom. Once your SIM is activated in the United Kingdom, you can use it internationally according to your mobile plan. Whether you purchased a eSIM or physical SIM, here’s how you can do it:
2.1. For eSIM:
Step 1: After purchasing your Lyca Mobile eSIM, you will receive a confirmation email with the eSIM details.
Step 2: You will need a Wi-Fi/Mobile Data connection on your device and the eSIM QR code to activate your eSIM.
Step 3: Scan the QR code and follow the prompts on your device to connect to the Lyca Mobile network.
Step 4: You will receive a confirmation SMS with your new mobile number and plan details.
2.2. For Physical SIM:
Step 1: Insert your Lyca Mobile SIM card securely into your device.
Step 2: Allow your device to detect the Lyca Mobile Network.
Step 3: You will receive a confirmation SMS with your new mobile number and plan details.
Need help in activating your SIM, chat directly with our chatbot or connect with our Customer Support team.
3. Replacement for a lost, stolen or damaged SIM
If your Lyca Mobile SIM is lost, stolen, or damaged, you can easily request a replacement and keep your existing number. Follow these steps:
3.1. Block Your Lost or Stolen SIM
To prevent unauthorised use, contact Lyca Mobile Customer Support immediately to block your SIM. You can also request SIM cancellation if you no longer need the number.
3.2. Order a Replacement SIM
You can get a new Lyca Mobile SIM:
Online: Order a replacement from the Pay Monthly SIM or Pay as you go SIM only deal.
In-store: Visit your nearest Lyca Mobile retailer.
Customer Support: Contact Customer Support and we will guide you through the process.
3.3. Activate Your Replacement SIM
Once you receive your new SIM, contact customer support to transfer your old number and plan to the new SIM.
General
Top up
Renewal
Data allowance
Keep your
How to
Order
5G connectivity
New & improved 
Airtime transfer
Emergency alerts
Refer a friend