How do I cancel a Pay Monthly SIM contract?

We understand that sometimes you need to cancel your mobile phone contract whether you're switching networks, simplifying your bills, or just reassessing your usage.

This page outlines everything you need to know about cancelling your Lyca Mobile pay monthly plan, including cancellation methods, cooling-off periods, early exit charges, and refund eligibility.

1. Cancelling During the Cooling-Off Period 

If you’ve just signed up for a pay monthly SIM-only plan and change your mind, you have 14 days from the order confirmation date to cancel without paying an early termination charge. This period is your cooling-off window. 

Here’s how to cancel during this time: 

• Submit a written cancellation request via Lyca Mobile’s contact us page.
• Or send an email to [email protected] with your full name, Lyca Mobile number, and order details. 

If you've used the service during this period (e.g., made calls or used data), you will be charged proportionally for the usage incurred, and that amount will be deducted from your refund. 

Tip: Refunds are processed via your original payment method and typically issued without undue delay once cancellation is confirmed. 

Switch to pay monthly SIM Only plans without changing your number.

2. Cancelling After the Cooling-Off Period

Once the 14-day window has passed, you can still cancel but some additional conditions apply. 

2.1. If You Are Outside the Minimum Term

If your Minimum Period (typically 12 or 24 months) has ended, you're free to cancel at any time with 30 days’ notice. You won’t pay any early termination fee. To cancel:

• Visit the Lyca Mobile support page
• Submit a cancellation request using the online form
• Or call customer service at 322 from your Lyca number (or 0207 132 0322 from another network) 

You'll still be responsible for charges incurred during your notice period.

3. Cancelling Within the Minimum Contract Term

If you're cancelling before your contract ends, you will need to pay an Early Termination Charge (ETC). This is calculated as follows: 

ETC = Remaining months × your full monthly plan charge (incl. VAT) - 4% early payment discount 

Example: If you're on a £20/month plan and have 3 months left: 

• £20 × 3 = £60
• £60 – 4% = £57.60 early termination fee 

Even if you were paying less than the full rate due to a promotional discount, ETC is based on the full plan price.

4. How to Cancel Add-Ons or Bundles

If you've purchased an Optional Add-On or Bundle (such as extra data or international minutes), you can cancel that add-on anytime independently of your main plan. To do so:

1. Log into My Lyca
2. Navigate to “Plans & usage”
3. Choose the relevant add-on and select “Cancel Auto-Renewal”

Refunds for add-ons are only issued if there’s a clear billing error or failure in service delivery.

5. Will I Get a Refund?

Refunds are typically processed in the following scenarios: 

• You cancel within the 14-day cooling-off period (minus usage fees).
• You were charged due to a technical or billing error.
• You’ve overpaid or were incorrectly billed. 

Refunds are returned to the original bank account or payment card used at sign-up. If you require a refund, contact Customer Support via Contact Us or call 322. 

Please allow up to 14 working days for the refund to reflect, though most are issued sooner.

6. What About Porting My Number?

If you want to keep your number (physical SIM or eSIM) while leaving Lyca Mobile, you’ll need a PAC (Porting Authorisation Code). Request this via:

• Text PAC to 65075 (free from your Lyca Mobile number)
• Or use the My Lyca dashboard 

Once your new provider uses this PAC code, your Lyca contract will be terminated. An ETC will still apply if you're within your minimum term.  Alternatively, if you do not wish to keep your number, request a STAC (Service Termination Authorisation Code).