Issues While Topping Up Online

We understand that sometimes, technical glitches can occur while topping up online. No need to worry, we're here to assist you in resolving any issues you may encounter.

1. I am unable to top-up online and the page gives an error. What should I do?

Our website is best enjoyed using Internet Explorer or Google Chrome. Please avoid using other web browsers like Firefox or Opera.

• Double-Check Your Information: Please ensure that all the information you've entered for the top-up are accurate. This includes verifying your Lyca Mobile number, payment details, and the top-up amount.

• Try Again: If your initial attempt fails, it's often a good idea to give it another try. Occasionally, the issue might be temporary, and a second attempt might prove successful.

• Contact Customer Support: If you continue to experience issues, please do not hesitate to reach out to our customer support team. They are available to assist you with any problems you encounter during the top-up process. You can call our customer support hotline.

  Dial 322 free from your Lyca Mobile number, dial 0207 132 0322 from another network phone or +44 207 132 0322 from aboard (Charges: Call charges may vary depending upon network operators) Or, you can connect with our LIA Chat to reach out for assistance.

   

2. I made a top-up using PayPal. Why hasn’t it come through on my account yet?

Making an Online Top-up with a debit or credit card is instant, whereas transactions using PayPal may take up to ten minutes to appear on your Lyca Mobile account.

Explore More:

• Pay as you go SIM only deals
• Pay Monthly SIM only deals UK
• UK eSIM
• Refer a Friend & Earn Up to £65 with Lyca Mobile UK