What happens if I request a chargeback from my bank?

If we receive a chargeback, the respective account will be blocked automatically. The account will then be unblocked once we receive a revoke letter, or the concerned customer pays the chargeback amount and £5 administrative fee by adding credit to their Lyca Mobile account

If you want to speak with a representative, you can call our customer support. Dial 322 free from your Lyca Mobile number, 0207 132 0322 from another network phone or +44 207 132 0322 from aboard. Charges: Call charges may vary depending upon network operators.

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