Lyca Mobile Emergency Alert FAQs

Can I trust the phone numbers and website links in the messages?

All Emergency Alerts will include a phone number or a link to gov.uk/alerts where further information will be available. Emergency alerts can only be sent by emergency responders or the Government.

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What are Emergency Alerts?

What do the messages look like?

What should I do when I receive an Emergency Alert?

Why are the Government not using SMS?

Is my privacy and security protected?

Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?

Will all the Mobile Networks provide Emergency Alerts?

Do I need to download an app?

Is it used elsewhere?

Will Emergency Alerts be available in Wales, Scotland and Northern Ireland?

Is there a charge to receive an Emergency Alert?

Will this new service affect my battery life?

Can I reply to an Emergency Alert?

What should I do if I receive a message while driving?

What languages will messages be broadcast in?

How many people will it reach?

Will Emergency Alerts work on all devices?

Do I need to update my phone to receive Emergency Alerts?

How do I check if my handset is compatible?

What if my phone can't receive Emergency Alerts?

Does it matter what network my phone is on?

Are you using all the network types, like 2G, 3G, 4G and 5G?

What sort of Emergency Alert might I receive?

How frequently might I get them?

Can I opt out?

If I'm on a call or using my phone, like watching a video or using Facebook when an Emergency Alert is sent, will I receive it?

Will I receive a message if I am using my phone as a sat-nav system?

I am visually or hearing impaired, will I know when I receive an Emergency Alert?

Will this new service disadvantage some individuals or groups?

How will I know that the alert is genuine and not a scam to get me to do something (i.e. leave my house for my own 'personal safety')?

Can I trust the phone numbers and website links in the messages?

What time will Emergency Alerts arrive?

What happens if my device is in airplane mode, turned off or out of battery?

Will my iPad or 4G enabled tablet receive the messages?

Where has my Emergency Alert gone?

What should I do if I keep getting the same Alert?

Why don't you text me instead?

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