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Lyca Mobile Emergency Alert FAQs

What if my phone can't receive Emergency Alerts?

Emergency Alerts are just one of many tools the Government can use to communicate with the public about Coronavirus and other emergency situations. The service will be one source of information in the event of a life-threatening emergency. Existing procedures will still be in place, so those without a mobile will still be made aware through the news and local emergency services, for example.

As part of the public information campaign, the Government are working closely with community leaders and stakeholders to ensure that those communities and people who are less likely to have a mobile will be able to access the information distributed through the alerts. You are advised to identify someone who lives near you who can inform you of any Emergency Alerts being sent.

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What are Emergency Alerts?

What do the messages look like?

What should I do when I receive an Emergency Alert?

Why are the Government not using SMS?

Is my privacy and security protected?

Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?

Will all the Mobile Networks provide Emergency Alerts?

Do I need to download an app?

Is it used elsewhere?

Will Emergency Alerts be available in Wales, Scotland and Northern Ireland?

Is there a charge to receive an Emergency Alert?

Will this new service affect my battery life?

Can I reply to an Emergency Alert?

What should I do if I receive a message while driving?

What languages will messages be broadcast in?

How many people will it reach?

Will Emergency Alerts work on all devices?

Do I need to update my phone to receive Emergency Alerts?

How do I check if my handset is compatible?

What if my phone can't receive Emergency Alerts?

Does it matter what network my phone is on?

Are you using all the network types, like 2G, 3G, 4G and 5G?

What sort of Emergency Alert might I receive?

How frequently might I get them?

Can I opt out?

If I'm on a call or using my phone, like watching a video or using Facebook when an Emergency Alert is sent, will I receive it?

Will I receive a message if I am using my phone as a sat-nav system?

I am visually or hearing impaired, will I know when I receive an Emergency Alert?

Will this new service disadvantage some individuals or groups?

How will I know that the alert is genuine and not a scam to get me to do something (i.e. leave my house for my own 'personal safety')?

Can I trust the phone numbers and website links in the messages?

What time will Emergency Alerts arrive?

What happens if my device is in airplane mode, turned off or out of battery?

Will my iPad or 4G enabled tablet receive the messages?

Where has my Emergency Alert gone?

What should I do if I keep getting the same Alert?

Why don't you text me instead?