Lyca Mobile Emergency Alert FAQs
Will Emergency Alerts work on all devices?
Emergency Alerts should be received on most devices. However, there are some factors which might mean you will not receive an alert. These include:
- Where a device connects to 3G or a 2G signal this can often happen inside buildings. A device needs to be on 4G or 5G to receive the alert.
- The device does not have the latest software update, or the software update has not been released (older devices have a slower update cycle).
- The device is not able to receive the alerts as it is no longer supported.
- The device is not a 4G-enabled device.
- The device was switched off.
- The device was not connected to a mast broadcasting the Emergency Alert.
Find more related answers to
Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?
Will Emergency Alerts be available in Wales, Scotland and Northern Ireland?
Are you using all the network types, like 2G, 3G, 4G and 5G?
Will I receive a message if I am using my phone as a sat-nav system?
I am visually or hearing impaired, will I know when I receive an Emergency Alert?
Will this new service disadvantage some individuals or groups?
Can I trust the phone numbers and website links in the messages?
What happens if my device is in airplane mode, turned off or out of battery?
General
Top up
Renewal
Data allowance
Keep your
How to
Order
5G connectivity
New & improved 
Airtime transfer
Emergency alerts
Refer a friend