Lyca Mobile Emergency Alert FAQs

Will my iPad or 4G enabled tablet receive the messages?

4G or 5G enabled iPads do not support Emergency Alerts, so you will not be able to receive Emergency Alerts on an iPad device, but you will receive Alerts on a 4G or 5G enabled Apple Watch. Other 4G sim card-fitted tablet devices with the latest software should get alerts if they have the latest software update, as will Samsung watches.

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What are Emergency Alerts?

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What should I do when I receive an Emergency Alert?

Why are the Government not using SMS?

Is my privacy and security protected?

Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?

Will all the Mobile Networks provide Emergency Alerts?

Do I need to download an app?

Is it used elsewhere?

Will Emergency Alerts be available in Wales, Scotland and Northern Ireland?

Is there a charge to receive an Emergency Alert?

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Can I reply to an Emergency Alert?

What should I do if I receive a message while driving?

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Do I need to update my phone to receive Emergency Alerts?

How do I check if my handset is compatible?

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Does it matter what network my phone is on?

Are you using all the network types, like 2G, 3G, 4G and 5G?

What sort of Emergency Alert might I receive?

How frequently might I get them?

If I'm on a call or using my phone, like watching a video or using Facebook when an Emergency Alert is sent, will I receive it?

Will I receive a message if I am using my phone as a sat-nav system?

I am visually or hearing impaired, will I know when I receive an Emergency Alert?

Will this new service disadvantage some individuals or groups?

How will I know that the alert is genuine and not a scam to get me to do something (i.e. leave my house for my own 'personal safety')?

Can I trust the phone numbers and website links in the messages?

What time will Emergency Alerts arrive?

What happens if my device is in airplane mode, turned off or out of battery?

Will my iPad or 4G enabled tablet receive the messages?

Where has my Emergency Alert gone?

What should I do if I keep getting the same Alert?

Why don't you text me instead?

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