Lyca Mobile Emergency Alert FAQs

Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?

No. Emergency Alerts are one-way and do not provide any feedback on your location or whether you have received an emergency alert. No data is being gathered about you, your phone, or your location. No personal information is gathered by the government or the mobile network operators on recipients of Emergency Alerts.

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What are Emergency Alerts?

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Is my privacy and security protected?

Will alerts sent to my mobile phone tell authorities where I am or be used to gather data about me?

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Will Emergency Alerts be available in Wales, Scotland and Northern Ireland?

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Does it matter what network my phone is on?

Are you using all the network types, like 2G, 3G, 4G and 5G?

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How frequently might I get them?

If I'm on a call or using my phone, like watching a video or using Facebook when an Emergency Alert is sent, will I receive it?

Will I receive a message if I am using my phone as a sat-nav system?

I am visually or hearing impaired, will I know when I receive an Emergency Alert?

Will this new service disadvantage some individuals or groups?

How will I know that the alert is genuine and not a scam to get me to do something (i.e. leave my house for my own 'personal safety')?

Can I trust the phone numbers and website links in the messages?

What time will Emergency Alerts arrive?

What happens if my device is in airplane mode, turned off or out of battery?

Will my iPad or 4G enabled tablet receive the messages?

Where has my Emergency Alert gone?

What should I do if I keep getting the same Alert?

Why don't you text me instead?

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