My phone is asking for a PIN number while saving the settings. What is my PIN number?

You can either enter “0000” or “1234”.

Is a username and password mandatory?

No, you can ignore that option.

Can I get the settings in my email so I can do it myself?

Yes, please call us on 322 with a valid email address and we will be able to send the settings to the requested email address.

Do I have to manually input settings on my handset to access the internet?

Depending on your handset model, the settings will vary. For most phones, you will automatically receive the settings, which you will have to save for it to work. You can manually choose the settings for your specific handset model by visiting our Mobile Web Settings page. Alternatively, you can contact our customer service on 0207 132 0322 from any network or 322 from your Lyca Mobile number.

Will I be able to access data in 4G?

Yes, depending on your handset and area, you will be able to access data.

Will I be able to use the Internet on my Blackberry or dongle?

No, at the moment, we do not support Internet on Blackberry or dongles.

Will I be able to access the Internet while roaming?

Yes, we do support data access when in roaming.

Why am I unable to access the internet even though I have a data plan active?

Please ensure that mobile data and data roaming is on and check the manual settings

Why do I get messages for GPRS settings?

Every time you change your handset or reset your phone, you will get the automated settings messages, however, once you save or install the settings the messages will stop.

My internet has stopped working. What should I do?

Please ensure that you have enough data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Lyca Mobile account by dialling *137# and then pressing call. If the problem persists, please contact our friendly Customer Services team on 322 from any Lyca Mobile.