How To Complete A Number Or SIM Transfer?

1. How can I transfer my number from my current network to the Lyca Mobile network?

You can purchase a physical SIM or eSIM by ordering it online or you can get a SIM card at any of our retail outlets.

Please contact Lyca Mobile Customer Services on 322 (if calling from a Lyca Mobile number) or 0207 1320322 (if calling from any other number) with your new Lyca Mobile SIM and a PAC code from your previous network provider and we will port-in your number within 2 business days. You can also visit our Transfer your number page to place the port-in request online.

Please note that you will have to collect your PAC code from your current service provider.

2. How do I switch to Lyca Mobile from another provider and keep my current mobile number?

It’s never been easier to switch to Lyca Mobile and keep your current number. Before we can transfer your number, we’ll need your Porting Authorisation Code (PAC).

Text PAC to 65075 from your current network number to get your PAC. Once you receive the PAC please:

1. Visit our website Lycamobile.co.uk > Switch to Lyca Mobile
2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

3. How do I switch to Lyca Mobile from another provider without taking my number with me?

Text STAC to 75075 from your current network number to get your Service Termination Authorisation Code (STAC). Once you receive the STAC please:

1. Visit our website Lycamobile.co.uk > Switch to Lyca Mobile
2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

4. How do I switch to a different provider and take my number with me?

If you would like to switch provider and keep your number, you’ll need to request a Porting Authorisation Code (PAC). You can get a PAC from us free of charge:

1. Text PAC to 65075
2. Call 322 from your Lyca Mobile number or 0207 132 0322 from any other network

After you request a PAC, we’ll send you a text message straightaway with your PAC.

If you want to switch providers, you’ll have to give your PAC to your new provider. Once you’ve switched, your service with Lyca Mobile will be terminated.

Good to know that you’ll need to use any credit you have left on your account before you switch provider as you’ll lose it when the switch is complete.

Please note your PAC is valid for 30 days.