Network Connectivity

My SIM doesn’t work in a specific handset but other SIM cards do. Why is that?

Since your SIM isn’t working in your handset while other Prepaid SIM cards are, it might be an issue with your handset provider; or the mobile phone could be locked, meaning it only accepts SIM cards from a particular service provider. Please contact the handset dealer for more assistance.

My SIM seems to be damaged and I am not able to connect to the network. What should I do?

If the SIM is damaged, please contact our customer service on 0207 132 0322 from any network or 322 from your Lyca Mobile number. We will provide you with a brand new activated Lyca Mobile SIM and PUK number and help you transfer your old number to your new SIM within 24 business hours.

Why can’t I connect to the network after returning from a trip abroad?

When you return from a trip abroad, your phone will search for our local network. If this doesn’t happen automatically, manually connect to the network by following the below steps: A. Find an option called Lyca Mobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps. B. After finding Lyca Mobile Services, select Lyca Mobile> Mode > Manual > National. C. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself. D. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again. Once you have manually connected, restart your phone.

What should I do when I see ‘No network/Emergency only’ on my phone?

First, take the SIM out and insert it back in, making sure that it fits exactly in the slot. Then manually connect to the network by following the below steps: A. Find an option called Lyca Mobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps. B. After finding Lyca Mobile Services, select Lyca Mobile > Mode > Manual > National. C. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself. D. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again. Once you have manually connected, restart your phone. If after several attempts the above procedure is not working, check the SIM card’s surface for scratches or cracks. If the SIM is damaged, go to your nearest retail point for further.