Plans And Rates FAQs

I have been using the same plan for a long time. Why has it now changed?

To ensure that we offer the most competitive plans to our customers, we update our rates as often as possible. For the most up to date information on our rates and plans, please visit our website or call Customer Services on 322 from your Lyca Mobile. 
As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

My plan has been renewed by debiting the cost from my bank account. Why is this?

When activating a plan, there is the option for it to be automatically renewed. Please uncheck the box to disable Auto-renew. Please note that the Auto-renewal option is available for your benefit as it saves you the trouble of remembering to top up your account. However, you do also have the option to cancel Auto-renewal by dialling *190# at least 24 hours before the plan expiry date.

Where can I find the details of the plan?

To ensure that we offer the most competitive plans to our customers, we update our rates as often as possible; for the most up to date information on our rates and plans, please visit our website. Alternatively, you can also call Customer Services on 322 from your Lyca Mobile.

I’ve activated the wrong plan, what do I do?

We do not have the option to cancel any plan once activated; however, depending on the plan and your usage of it, we will try our best to assist you. For more details, please Contact Customer Services on 322 from your Lyca Mobile.

Can I use these minutes to call other countries?

Each plan is specifically designed to cater to specific customers. You will only be able to call the countries specified in the plan you have activated.

I have activated a plan and have used all the allowance. Can I activate the same plan again?

At the moment, you will only be able to activate the same plan once a month.

Can minutes be carried forward to the next month if they’re not used?

No. As per the terms and conditions, all allowances will expire on the same day as the plan expiry date.

Does a plan have an expiry date?

Yes, the expiry details are mentioned on the plan page and can be found in the terms and conditions.

Will I be able to activate the plan with my promotional balance?

No, you need to have available credit on your main balance to activate any SIM Only Plan.

How do I check if a plan is active on my Lyca Mobile?

Please remember that you can always dial