Lyca Mobile has changed to a new and improved network

Lyca Mobile is working with the UK’s number one mobile network to provide our customers with an improved service. At Lyca Mobile, we are committed to providing cost-effective and high-quality services to our customers. We understand that some customers have questions about whether there will be any other adjustments because of a change in Lyca Mobile’s network provider. Here is what you need to know.

• Will my plan/package change because Lyca Mobile has changed to the new network?

  No. We will not be making any changes to the mobile plan you have purchased from us – there will be no extra costs or charges. This includes free Lyca-to-Lyca calls, international call allowances and EU Roaming. Any changes that take place in future will be in line with our standard reviews of our products and services – and will be communicated to customers.

• Will my tariff change because Lyca Mobile has changed to the new network?

  No. We will not be making any changes to the tariff you have purchased from us because of this move. The price you pay for your Lyca Mobile service will remain the same. Any pricing changes that take place in future will be in line with our standard reviews of our products and services – and will be communicated to customers.

• Will I still receive EU Roaming at no extra cost now that Lyca Mobile has changed to the new network?

  EU Roaming will continue to be offered by Lyca Mobile at no extra cost following its change to the new network.

• Why has Lyca Mobile changed to the new network?

  At Lyca, our mission is to help customers connect to the people, places and things they love – however and whenever they like. By changing to the new network, Lyca Mobile is able to give customers access to super-fast connectivity and improved coverage – and for the same low-cost prices we are known for.

• Will my coverage improve now that Lyca Mobile has changed to the new network?

  Thanks to our partner’s outstanding coverage, this move will be an improvement for the majority of our UK customers. Earlier this year, Lyca Mobile’s new network partner was named the UK’s best network for reliability, speed and accessibility.

• Why hasn’t my network service improved?

  We understand that, for some customers, there is a chance that your service may not have improved. And we are ready to support you. If you have been experiencing network issues, we apologise for any inconvenience caused. Restarting your mobile device should resolve most issues caused by our network change.