Multiple Bundles Policy Update

1. What has changed?

Effective from 14th October 2024, customers can only have one primary bundle plan per SIM card. Previously, customers could purchase multiple primary bundles (e.g., a National Plan and a UK Super Extra Plan for the same SIM). Starting 14th October 2024, customers will only be allowed one primary plan at a time. If a new primary plan is purchased, the existing plan will be removed or replaced. For example, if a customer has a £5 Smart Plan and purchases a £10 National Plan, the £5 Smart Plan will be removed.

2. Which plans are impacted?

Customers having any Best Value and All In One plans will be impacted by this change. 

3. What happens to the remaining allowance from my previous plan?

If a customer purchases a new plan before their current plan expires, any unused allowances from the previous plan will be lost, and the plan will be removed. To avoid this, customers should only purchase a new plan once their existing plan is fully exhausted.

4. What happens to the auto-renewal linked to my initial plan?

Auto-renewal will be deactivated once the previous plan is removed.

5. What if I run out of allowance?

If you're running low on your allowance, you can purchase additional Data bolt-on bundles through our website or mobile app.

6. Can I purchase multiple primary plans while subscribed to a family plan?

No, if you have subscribed to Family plan, you are only allowed to purchase our bolt-on bundles available via website or mobile app