SIM Lost or Stolen - What to Do?

Lost your Lyca Mobile Prepaid SIM Card or had it stolen? No worries! Here’s exactly what you need to do to secure your account and get back up and running in no time. If you’re searching for help with a Lyca Mobile lost SIM, we’ve got you covered.

1. Immediate Steps After Losing or Getting Your SIM Stolen

• Secure Your Account: Contact Customer Services immediately to report the loss and prevent unauthorised usage. Call 322 from your Lyca Mobile or 0207 132 0322 from another network.

• Verify Your Identity: Provide your full name, address, date of birth, last top-up amount, frequently dialed numbers, or any other identifiable usage patterns to ensure a smooth verification process.

2. How to Recover Your Old Number (SIM Swap)

Want your old number back? No problem! 

• Order a new SIM card or purchase one from a retail partner.

• Once you have it, call 322 Customer Services from your Lyca Mobile or 0207 132 0322 from another network.

• Provide your PUK number, and we’ll transfer your old number within 24 business hours.

• Your credit and active plans will carry over, but any plans already on the new Prepaid SIM Card will be replaced. If you’re looking for a better plan, explore our 24 month SIM only plans for long-term savings.

3. How To Get Your Contacts Back?

If you have lost your Prepaid SIM Card or it is stolen and worried about your contacts? Don’t worry! Here’s how you can access your important numbers:

• Contacts saved on your phone remain accessible, so it’s always a good idea to store them there for future convenience.

• If you’re a registered customer, you can log in to your My Lyca Mobile account to check your dialled numbers.

• Need help? Just call Customer Service.

4. What Happens to Your Incoming Calls? Will They Be Blocked?

Here is what happens to your incoming and outgoing calls:

• The moment we block your SIM, outgoing calls will be stopped.

• However, incoming calls can’t be blocked right now.

5. Claim Insurance for Your Lost or Stolen SIM

If you need to make an insurance claim for your lost/stolen SIM or handset, here’s what to do:

• Email [email protected]with your IMEI number, phone’s make and model, and a copy of a utility bill to verify your identity.

• Once we verify your details, we’ll send you proof of usage to support your insurance claim.

6. Here is How You can Get a New SIM or eSIM?

Follow the steps below to get your eSIM or physical SIM hassle-free:

• Check out our 30 day SIM only plans to get the best deal!

• For any additional queries, visit our Customer Support page you can reach us via our chatbot.

7. Preventative Measures for the Future 

Want to stay prepared in case of future SIM issues? Here’s what you can do: 

• Register Your SIM Card: This links your personal details to the SIM, making recovery easier. Register via the Lyca Mobile Registration Page. 

• Keep a Record of SIM Details: Note down your SIM card number (ICCID) and PUK code and store them securely in a separate place.

• Set Up a PIN Code: Adding a PIN to your SIM provides extra security to prevent unauthorized use if your SIM is found.